SWEAT WITH US!
Strict no late-entry policy for safety reasons. No exceptions. Arrive ten minutes before the start of class. FLOWGA is heated using state-of-the-art infrared heating technology; we turn up the temperature to 35-40 degrees celsius. Make sure you hydrate to replenish. Yoga mats are provided and non-slip towels are available for purchase at the studio.  

CANCELLATIONS / NO-SHOWS
Cancellations must be done at least four hours prior to class start time in order to receive class credit back into your account. If you are on an unlimited monthly flow pack and pre-booked a class but failed to attend a booked class you will be charged a late cancel/no-show fee of $100 HKD, repeat offenders will be charged a progressive rate. You will forfeit the class, if you are on a class package or on the New to FLOWGA deal. 

RETURN & REFUND POLICY
No refunds and exchanges for any class packages and / or products.  

TRANSFERS
Class packages and memberships are non-transferable and can’t be shared.  

MEMBERSHIPS
Unlimited memberships are billed on a recurring monthly basis. Three-month commitment required for unlimited memberships. Written email with a doctor’s note is required to put your membership on hold. Written email is required at least five-day prior to your next billing cycle to cancel your unlimited membership.  

LOST & FOUND
FLOWGA Studio is NOT responsible for any lost or stolen items in the studio. Please email the studio directly for any items you may have left behind.  

SWITCH OFF TO SHOW UP
NO phones or cameras in our FLOWGA room. If you choose to wear a smartwatch, please make sure the display is turned off to avoid disturbing other students during their practice.