Privacy Policy

This Privacy Policy explains how FLOWGA Limited collects, uses, and protects your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. By providing your personal data to us or using our website and services, you consent to the practices described in this policy.

1. Data We Collect

We collect the following types of personal data from you:

• Personal details (e.g., name, gender, date of birth, job title, profile photo).

• Contact information (e.g., phone numbers, mailing addresses, email addresses).

• Attendance records and purchase history.

• Payment details (e.g., credit card number, cardholder name, billing address, expiry date).

• Year of joining and interaction data (e.g., IP address, page views, traffic data, web logs).

We gather this information through our website and the MINDBODY booking system. For details on how MINDBODY collects and uses your personal data, please refer to their privacy policy.

2. Purposes of Collection

We use your personal data for the following purposes:

• Processing applications, registrations, reservations, and purchases.

• Providing and supporting our products, services, and online access (e.g., SMS alerts).

• Responding to inquiries and managing customer relationships.

• Marketing and market research (with your consent—see Section 3).

• Verifying identity, facilitating payments, and enhancing security (e.g., fraud prevention).

• Administering contests, sweepstakes, or other activities.

• Complying with legal obligations or sharing with authorities when required, within or outside Hong Kong.

3. Marketing

We may use your personal data for marketing purposes, such as sending updates on offers and promotions. Before doing so, we will obtain your consent. You may opt out at any time by:

• Following unsubscribe instructions in our emails.

• Contacting us at info@flowga-studio.com.

4. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as permitted by applicable law.

5. Access and Correction of Your Personal Data

You have the right to request access to or correction of your personal data. To do so, please send a written request to info@flowga-studio.com.
A reasonable fee may be charged for data access requests. We will verify your identity before processing any request to ensure your privacy and security.

6. Data Security

We implement appropriate administrative, physical, and technical measures to protect your personal data from unauthorized access, disclosure, loss, misuse, or alteration. Only authorized employees, agents, and contractors bound by confidentiality obligations may access your data.

7. Use of Cookies

Our website uses cookies to enhance your experience and maintain session information. You may adjust your browser settings to disable cookies if preferred.

8. Sharing of Data

We do not sell or share your personal data for marketing purposes. We may disclose data to government agencies or third parties to comply with legal requirements, prevent fraud, or investigate suspected fraud, as permitted by law.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. Updates will be posted on this page, and we encourage you to review it regularly.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Email: info@flowga-studio.com
Address: Unit F, 1st Floor, Winner Building Block A, 37 D’Aguilar Street, Central, Hong Kong